SERVICE
Shipping.
ORDERS SHIP WITHIN 1–2 BUSINESS DAYS. STANDARD DELIVERY USUALLY TAKES 3–5 BUSINESS DAYS AFTER DISPATCH.
FREE SHIPPING
CURRENTLY SHIPPING WITHIN THE UNITED STATES, INCLUDING ALL 50 STATES.
FREE SHIPPING ON ORDERS $100+ — TWO CANDLES SHIP FREE.
SHIPPING ADDRESS CHANGES
IF A SHIPPING ADDRESS NEEDS TO BE CHANGED AFTER AN ORDER IS PLACED, EMAIL CONTACT US AS SOON AS POSSIBLE WITH THE ORDER NUMBER AND CORRECT SHIPPING ADDRESS.
ADDRESS CHANGES CAN ONLY BE MADE BEFORE THE ORDER HAS SHIPPED AND CANNOT BE GUARANTEED.
ONCE AN ORDER HAS BEEN TRANSFERRED TO THE CARRIER, OBJECT / SYSTEM CANNOT GUARANTEE THAT THE SHIPPING ADDRESS CAN BE CHANGED OR THE PACKAGE REROUTED.
ADDITIONAL SHIPPING COSTS RESULTING FROM AN INCORRECT OR INCOMPLETE ADDRESS MAY BE THE RESPONSIBILITY OF THE CUSTOMER.
TRACKING
TRACKING IS SENT BY EMAIL WHEN THE ORDER SHIPS.
AVAILABLE SHIPPING SERVICES AND CHARGES ARE SHOWN AT CHECKOUT.
DELIVERY
DELIVERY DATES ARE ESTIMATES. WEATHER, CARRIER DELAYS AND ADDRESS ERRORS CAN AFFECT ARRIVAL.
IF TRACKING HAS STOPPED UPDATING OR THE ORDER APPEARS LOST, CONTACT US WITH THE ORDER NUMBER AND TRACKING NUMBER.
DAMAGE OR INCORRECT ORDERS
IF AN ORDER ARRIVES DAMAGED OR INCORRECT, KEEP THE CANDLE, SHIPPING LABEL AND PACKAGING.
EMAIL PHOTOGRAPHS OF THE AFFECTED CANDLE, EXTERIOR PACKAGING AND SHIPPING LABEL TO CONTACT US.
WE WILL REVIEW THE ORDER AND MAKE IT RIGHT.
CONTACT
INCLUDE THE ORDER NUMBER AND TRACKING NUMBER WHEN AVAILABLE.